Privacy Policy

We collect information that you provide directly to us: • Email address: Required for delivering your eSIM QR codes and order confirmation • Payment information: Credit card details processed securely through Stripe (we never store your full card number) • Travel preferences: Destinations, duration, and data requirements shared in our AI chat • Device information: Browser type, IP address, and device identifiers for security and analytics • Order history: Purchase records for customer support and order tracking

We use your information solely for legitimate business purposes: • Order fulfillment: Processing your eSIM purchase and delivering activation details via email • AI recommendations: Analyzing your travel needs to suggest the most suitable eSIM packages • Customer support: Responding to inquiries and resolving issues with your orders • Service improvement: Enhancing our AI algorithms and user experience based on anonymized usage patterns • Fraud prevention: Protecting against unauthorized transactions and suspicious activities • Legal compliance: Meeting regulatory requirements and responding to lawful requests

We implement robust security measures to protect your information: • Payment security: All transactions are processed through Stripe's PCI-DSS Level 1 compliant platform • Encryption: TLS 1.3 encryption for all data in transit; AES-256 encryption for data at rest • Access controls: Strict role-based access to personal data on a need-to-know basis • Infrastructure: Hosted on secure cloud infrastructure with regular security audits • Data retention: Order data retained for 7 years for legal compliance; chat data anonymized after 90 days

We never sell your personal information. We share data only with: • eSIM providers: Your email is shared with our vendor to deliver eSIM profiles • Payment processors: Stripe handles all payment processing • Email services: Resend delivers your order confirmation and eSIM details • Analytics: Anonymized usage data for service improvement • Legal authorities: Only when required by law or to protect our legal rights All third-party partners are bound by data protection agreements.

We use essential cookies to provide our services: • Session cookies: Maintain your shopping cart and preferences during your visit • Security cookies: Protect against fraud and unauthorized access • Analytics: Anonymized data to understand how visitors use our site We do not use cookies for advertising or cross-site tracking. You can disable cookies in your browser settings, though this may affect site functionality.

Depending on your location, you may have the following rights: • Access: Request a copy of your personal data we hold • Correction: Update or correct inaccurate information • Deletion: Request deletion of your data (subject to legal retention requirements) • Portability: Receive your data in a machine-readable format • Objection: Object to certain processing activities • Withdrawal: Withdraw consent for optional data processing